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FAQ

I can’t find my ticket confirmation email

Please email support@ticketscript.com from the email address you purchased your tickets with, and include proof of payment. If you are emailing from a different email address than that used to purchase the tickets, include the address used to purchase the tickets as well.

I am having trouble downloading my ticket from the confirmation email. What should I do?

This could be because the link in your email was broken. To fix this problem, follow the below steps:

Copy the first part of the link (blue) and paste it in your address bar (from https..)

Copy the second part of the link (black) and paste it behind the first part in the address bar (ends at …lang=)

Press enter and the download page will open

If you are still having problems downloading your ticket, please mail to support@ticketscript.com.

My ticket are lost or stolen. Whatshould I do?

We’re sorry to hear this, but unfortunately we won’t be able to assist you. We advise you to reprint your ticket and arrive at the event as early as possible as tickets are only valid for a single entry and you can still gain entry to the event if the stolen/lost ticket hasn’t been used.

I have paid for my tickets but have not receive a confirmation. What should I do?

It can take up to 30 minutes to receive a confirmation. Please check your Spam Folder if you still did not receive a confirmation. You can contact support@ticketscript.com if you did not receive a confirmation. The confirmation is not relevant any more when you have downloaded your tickets already.

Can I show my e-ticket on my phone?

Yes! E-tickets are mobile. If you own a smartphone such as an iPhone or Android device which is capable of opening a pdf file, then you will be able to show your ticket on your phone. Keep in mind that mobile reception may be weak due to the large crowd, so please download your e-ticket in advance.

Can I cancel or return the ticket?

No, purchased tickets are non-refundable.

Is there re-entry?

Summerpark Festival operates a strict no re-entry policy.